Refund policy

The 90 day guarantee

Everything we sell is tested before it goes up for sale. If an item arrives and it doesn't work, or it turns out not to be right for your job, contact us within 90 days of delivery and we'll make it right with a replacement or a full refund. The choice is yours, not ours.

There is no claim form, no restocking fee, and no argument about whether it was working when it left here.

How to start a return

Call or text 971-472-4184 with your order number and a short description of the problem. Photos help, particularly of the nameplate and of any damage.

We'll reply with return instructions. Don't ship anything back before you hear from us. On heavy items we can often arrange freight more cheaply than you can, and on lower-value items it is sometimes cheaper for everyone if you simply keep it.

Return shipping

  • Faulty, damaged in transit, or not as described: we pay return shipping. That is our mistake and we cover it.
  • Ordered the wrong part, or no longer need it: return shipping is yours, and the item needs to come back in the condition it went out.

Refunds

Refunds go back to the original payment method once the item arrives and we've looked it over, usually within a few business days. Your bank may take a few days more to show it.

If you'd rather have a replacement and we have another one, we'll ship it as soon as the return is on its way.

Damaged in transit

Electrical gear is heavy and carriers are not always careful. If a shipment arrives damaged, photograph the packaging before unpacking any further and contact us the same day if you can. That makes the carrier claim straightforward. Either way, you are covered by the guarantee.

Condition grades

Surplus means condition varies, so every item is graded the same way:

  • New in box. Unused, original packaging.
  • New, no box. Unused, packaging long gone.
  • Surplus, unused. Never installed, may show shelf wear.
  • Used, tested. Pulled from service, tested before listing.

Scratches, missing knockouts, and scuffed nameplates are shown in the photos and stated in the description. If something arrives that doesn't match how we described it, that is on us and the guarantee covers it.

Questions before you buy

Call 971-472-4184, 9am to 6pm daily. If you're matching a part number against something already in the field, a short phone call is far cheaper than a return.